❓ Q&A
Find all your 88ab questions
answered right here
Deposits, security, account verification, and the VIP program — detailed answers to 88ab's most frequently asked questions, all on one page.
If a question comes to mind while using 88ab, this page is your first stop. Below, 20 questions are organized across four sections with clear, straightforward answers — covering everything from how to deposit money to account security, identity verification, and VIP benefits. Every answer is written with Bangladeshi players in mind, so you can make the right decision quickly in any situation.
Frequently Asked Questions
Deposits
Log in to 88ab, go to the payment page, and select Nagad. Send the payment from your Nagad app to the merchant number shown there, then enter the transaction ID in the form and submit. The minimum deposit amount is ৳500. Your balance is usually credited within a few minutes. If you run into any issues, contact us via live chat.
bKash payments are usually credited to your 88ab account within 5 to 30 minutes. After sending the payment, save your transaction ID and submit it on the payment page. Occasional short delays may occur due to banking or network issues — if that happens, contact the support team.
First, check your bKash or Nagad app to confirm the transaction was successful. If it was, contact 88ab via live chat or at [email protected] with your transaction ID, amount, and time. The team will verify and fix your balance quickly.
The minimum deposit for every payment method at 88ab (bKash, Nagad, Rocket, and bank transfer) is ৳500. Transactions below this amount will not be processed. For withdrawals, the minimum is ৳1,000.
88ab does not charge any fees on deposits. However, bKash or Nagad may apply their own transaction charges — those are set by the mobile banking operator, not by 88ab. For bank transfers, your bank's fees may apply.
Stay Safe
A strong password should have at least 12 characters and include lowercase letters, uppercase letters, numbers, and special characters (!, @, #, etc.). Do not use your date of birth, mobile number, or simple sequences (123456). Use a different password for each site, and using a password manager is even better.
The only official 88ab domain is 88ab.mom. Always check the browser address bar before logging in. Sites with slight spelling differences like "88ab.com" or "88ab.net" could be fake. Before clicking any unfamiliar link, verify where it leads; even if you see an offer on social media, type the correct address directly into your browser.
Never. No staff member at 88ab or any legitimate company will ask for your OTP, password, or bKash/Nagad PIN. If someone claiming to be 88ab support asks for this information, it is a scam — end the conversation immediately and report it to [email protected].
Change your password immediately and log out of all devices. Then contact [email protected] or live chat with the details and request that your account be locked. Acting quickly can help limit any damage. Going forward, use a strong and unique password.
Yes. 88ab uses SSL encryption technology, which means all data exchanged between your browser and our servers is encrypted. Payment details and personal information are always protected. If you see the padlock icon in your browser's address bar, your connection is secure.
Account Verification
Identity verification is primarily for the security of your account. It confirms that the account is being used by the right person and prevents fraud or unauthorized use. It also ensures that funds reach the correct owner at the time of withdrawal. This process exists to protect you.
You are typically asked to verify before your first withdrawal request, or if any unusual activity is detected on your account. Completing verification right after registration means no delays when you withdraw later.
You will generally need a clear photo of your National ID (NID), a valid driving licence, or a passport. Proof of current address (a utility bill or bank statement) may sometimes be requested as well. Every photo must be clear and undamaged.
Yes. The identity documents and other files you submit are completely confidential. They are used only for identity verification and are not shared with any third party. See our privacy policy for more details.
The reason for rejection will be communicated via email or an account notification. Common reasons include blurry photos, cut-off corners, or expired documents. Correct the issue and resubmit clear, new photos. If the problem continues, contact [email protected] directly — the support team will help resolve it.
VIP Program
VIP members receive regular cashback every week, credited directly to their account. On top of that, they get faster withdrawal processing, exclusive promotions, and dedicated support. The higher the tier, the higher the cashback rate.
There are four tiers in total:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Cashback is calculated at the end of each week and credited to your account.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Cashback is calculated at the end of each week and credited to your account.
Continuing to play regularly is the main way to advance. The more active you are, the faster you can reach the next tier. 88ab tracks each player's activity and upgrades tiers automatically based on eligibility. Contact the support team for detailed terms and conditions.
Each week, your tier's cashback rate is applied to your total bets and a set amount is returned to your account. For example, at the Gold tier you receive up to 0.6% cashback. It is added as a bonus amount — no separate claim is needed.
Yes. New players receive a 200% welcome bonus on their first deposit, up to ৳10,000 — for example, deposit ৳1,000 and receive ৳2,000 in bonus, giving you a total balance of ৳3,000. You only need to wager 10 times the bonus amount before withdrawing. The VIP program is an additional benefit on top of this.
Still have questions?
Our support team is ready to help in Bengali and English, 24/7. Reach out through any of the channels below and get a fast response.
Live Chat — 24/7 direct support